Complaints procedure

We do our utmost to ensure that you receive proper care and assistance. However, it may happen that you are not fully satisfied afterwards. We value your comments and/or complaints because they will help us to improve our services and because patient satisfaction is very important to us. Our centre employs a complaints officer and, if necessary, an external complaints committee may be engaged. If you would like to receive more information about our complaints procedure, please contact our reception desk.

If you have any suggestions as to how we may improve our services, safety measures or quality, please feel free to contact us. We were granted the quality hallmark of the Dutch Association of Independent Clinics (ZKN). Our clinic is therefore associated to the disputes committee of ZKN. If you hold a care provider responsible for any damage or loss you incurred, you can file a complaint with this committee. You can contact this disputes committee through:

Stichting Geschillen Commissie:
Tel. 070 3105310
For more information about the disputes committee, click here.
You can also file a complaint using the complaint form, which you can here.
You can download the disputes committee’s information leaflet here.