First visit

First visit

Please do not forget to bring a referral note from your GP, your ID and your health insurance card with you when you visit our clinic for the first time. We are legally obliged to check these documents. We would also appreciate it if you bring a list with you of the medication you are taking and of the ointments and medication you have most recently been prescribed for skin treatment. If you have no referral note, for example, because you come for nail laser treatment, you will not need to bring the abovementioned documents with you.

Walk-in hours

Walk-in hours: Tuesday 8.30 – 10.00. If you visit us during walk-in hours, you do not require an appointment, but you do need a referral from your GP. Our walk-in opening hours are only meant for new patients. During these walk-in hours, patients are seen in the order in which they arrive. Please take into account that this may involve a long waiting time.

Rescheduling or cancelling your appointment

You must provide a minimum of 24 hours’ notice to amend or cancel an appointment. Most appointments carry a charge of €50 if they are amended or cancelled within 24 hours of the scheduled appointment start time or if you fail to attend your appointment on time. Please let us know in time if you cannot attend your appointment. We can then use the slot for other patients.

Waiting time indication

Dermatology
2 8

Days

Gynaecology
2 8

Days

Proctology
4 0

Days

Phlebology
0 7

Days

If you find the waiting time too long, you can always contact us or ask your health care provider for waiting list mediation. Your health care provider can support you in this, so that you may be able to receive assistance more quickly. The maximum acceptable waiting time that healthcare providers and health insurers have jointly agreed upon (the Treek norm) for access to the outpatient clinic and diagnostics is 4 weeks. The maximum acceptable waiting time for treatment is 7 weeks.

Waiting time indication

Dermatology
2 8

Days

Gynaecology
2 8

Days

Proctology
4 0

Days

Phlebology
0 7

Days

If you find the waiting time too long, you can always contact us or ask your health care provider for waiting list mediation. Your health care provider can support you in this, so that you may be able to receive assistance more quickly. The maximum acceptable waiting time that healthcare providers and health insurers have jointly agreed upon (the Treek norm) for access to the outpatient clinic and diagnostics is 4 weeks. The maximum acceptable waiting time for treatment is 7 weeks.